Event Information

Event Sales Training: Top Gun Installer Excellence – Closing the Loop, April 6 & 7, 2017 – Lake Oswego, OR
Date April 06, 2017
InstructorDave Consulo, BDR Trainer and Profit Coach

Crowne Plaza – Lake Oswego
14811 Kruse Oaks Dr
Lake Oswego, OR 97035
(503) 624-8400

Day 1: 9:00 AM - 5:30 PM
Day 2: 7:30 AM - 3:00 PM

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Top Gun Installer Excellence – Closing the Loop is a two-part class with Owners and Installation personnel attending both Day 1 and Day 2 with Salespeople coming on Day 2 only.

DAY 1, Thursday, April 6, 2017: Installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop skills to advance in their profession, all of which will increase their job satisfaction. With well-trained installers, dealers will be able to make the transition from a contractor to a retailer who runs a sales-driven company (Owner/Installer books contain all sections covered in class)

Who should attend: Owners & Installation Personnel

  • Class Mission
  • Top Gun
  • Basic Business & Time Management
  • Replacement
  • Duct Design

DAY 2, Friday, April 7, 2017: During the second day of class we will work through a series of breakout exercises as a group to determine how sales can help installation, how installation can help sales, and how all of us can work together as a team to eliminate callbacks, drive customer satisfaction, and generate referral leads. (Salespeople’s books (Day 2 only) contains only sales team related materials, section 6-10 of the class)

Who should attend: Sales people, Owners & Installation Personnel

  • Relationship between Sales & Installation
  • Warranty & Call Backs
  • Customer Skills
  • Marketing Ourselves & Driving Referrals
  • Implementation