Service Manager

Job Title Service Manager
Date of Posting
Location Kirkland WA
Status Full Time
Job Description

POSITION SUMMARY:  Providing technical expertise and training necessary to ensure that Airefco customer products are properly installed and serviced.

ESSENTIAL FUNCTIONS:

  1. Provide technical support on equipment and parts to both internal and external customers.
  2. Responsible for in-house and field reworks and equipment modification supervision.
  3. Provide training and/or individual counseling with Dealer Principles and personnel in the areas needed to improve their performance to meet acceptable standards.
  4. Providing customer technical support and problem solving for specific customer applications, including visiting job sites.
  5. Negotiate customer concessions with Carrier.
  6. Provide customer complaint resolution. This includes Siebel complaints filed with Carrier.
  7. Provide warranty department support.
  8. Ensure that all documentation is complete and entered into the computer and Carrier based systems such as Service Bench.
  9. Work with other Airefco Service Managers in providing the highest level of tech support excellence.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  1. Two-year technical degree or equivalent work experience.
  2. Three years HVAC work experience (five years HVAC experience without technical degree).
  3. Demonstrated teaching ability. Must be able to develop classes and present to participants.
  4. Strong listening, verbal, written, and interpersonal skills.
  5. Must have strong telephone skills with the ability to troubleshoot and guide technician in the field.
  6. Experience with MS Office: Word, Excel & Outlook
  7. Solid decision-making skills.
  8. Experience with MS Office: Word, Excel & Outlook
How to Apply
TO APPLY, please complete ONE of the following steps:

1. Complete our online application below and click the Apply button at the bottom of the page.
2. Click Here to upload your resume.

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