VRF/Ductless Service Manager

Job Title VRF/Ductless Service Manager
Date of Posting
Location Spokane WA
Status Full Time
Job Description

POSITION SUMMARY:  Providing technical expertise and training necessary to ensure that Airefco customer VRF and Ductless products are properly installed and serviced. Provide Start-Up Assistance on sold VRF projects and after-sales service support.

ESSENTIAL FUNCTIONS:

  1. Provide technical support on all VRF and Ductless equipment and parts to both internal and external customers.
  2. Responsible for in-house and field reworks and equipment modification supervision.
  3. Provide training and/or individual counseling with Dealer Principles and personnel in the areas needed to improve their performance to meet acceptable standards.
  4. Providing customer technical support and problem solving for specific customer applications, including visiting job sites.
  5. Negotiate customer concessions with Carrier.
  6. Provide customer complaint resolution. This includes Siebel complaints filed with Carrier.
  7. Provide warranty department support.
  8. Ensure that all documentation is complete and entered into the computer and Carrier based systems such as Service Bench.
  9. Work with other Airefco Service Managers in providing the highest level of tech support excellence assisting all Airefco Service Managers with Ductless Specific needs.
  10. Work with VRF and Ductless Team and Customers to handle all VRF Specific Service Needs
  11. Maintain Records for all VRF Projects Start up Reports in Archives
  12. Keep Current on all VRF and Ductless Products through continued training.
  13. Willingness to travel throughout entire Airefco Sales Territory to support VRF Specific Start-Up Needs, as well as support Airefco Service Managers Ductless Specific Needs
  14. Assist Airefco TM’s and VRF and Ductless Team in Customer Conversion Trainings when requested.
  15. Maintain Proficiency with all Relative Tools, and Software for VRF and Ductless Products, including service, and design/application software.

OTHER RESPONSIBILITIES:

  1. Performs other work related duties as assigned.
  2. Position mandates a high percentage of overnight travel for both planned and emergency visits. Expected percentage of overnight travel 30-50%

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  1. Two-year technical degree or equivalent work experience.
  2. Three years VRF and Ductless work experience (five years Ductless experience without technical degree).
  3. Demonstrated teaching ability. Must be able to develop classes and present to participants.
  4. Strong listening, verbal, written, and interpersonal skills.
  5. Must have strong telephone skills with the ability to troubleshoot and guide technician in the field.
  6. Experience with MS Office: Word, Excel & Outlook
  7. Solid decision making skills.
How to Apply
TO APPLY, please complete ONE of the following steps:

1. Complete our online application below and click the Apply button at the bottom of the page.
2. Click Here to upload your resume.

Clear Form